Intercom Workflow and Collaboration Service offerings provide workflow
and collaboration services to stream business processes, enhance
productivity, improved customer service, and effectively collaborate and
Intercom Workflow and Collaboration Service offerings leverages the
following technologies from IBM technology stack, namely:
Messaging and collaboration
Did you know you can have both flexibility and choice to
meet your company's unique messaging and collaboration needs? It's true!
Whether you're looking to improve information sharing
between people, to automate and streamline workflows, or to help
optimize productivity from any location or device, IBM helps you do all
this and reduce capital costs of your IT infrastructure.
With a variety of security-rich, multi-platform messaging and
collaboration offerings that work together to help build cost-effective
solutions, IBM gives you the ability to choose your deployment options
to meet your unique requirements. Please see the offerings below to
IBM Lotus(R) Domino
IBM Lotus Notes/Domino continues to set the standard for innovation in
the messaging and collaboration market that Lotus defined over a decade
ago. The Notes and Domino platform is evolving on an aggressive
schedule, putting innovations in customers' hands as quickly as
possible. The Lotus Notes/Domino was the most extensive and strategic
maintenance release IBM Lotus has ever done.
Lotus Domino collaborative applications enable users to share, collect,
track and organize information so they can perform their jobs more
efficiently. With Lotus Domino server, developers can create
collaborative solutions that provide a variety of productivity-enhancing
business functions. Lotus Domino applications can include work-flows
that route information, forums that facilitate community discussions,
customer relationship management (CRM), project tracking, supply chain
or customer support solutions. Users have the flexibility to access
Lotus Domino applications from Lotus Notes clients, Web browsers,
portals, mobile devices and any Object Linking and Embedding
(OLE)-compliant application, such as Microsoft Office.
IBM Lotus(R) Workflow
Today, the tremendous forces of technological change and globalization
are forcing companies in all industries to re-examine the ways they
conduct their business. In order to compete effectively, organizations
are striving to improve their operational efficiency, increase
collaboration, serve their customers better, bring new products and
services more quickly to market, and adapt more flexibly to shifting
market conditions. All of these changes require the organization to
understand, improve, and better manage their core business processes.
While BPR focuses on business process analysis and design, workflow is
the term applied to business process management. Workflow refers to
software that organizes and controls the tasks, resources, and rules
required to complete a business process. Workflow software provides a
data and document container for each unit of work, called a work item,
and automatically routes and tracks them, according to business rules,
to users or “roles” as dictated by the process definition.
Technical skills are critical to the success of any technology
implementation. Intercom Services provides a team of specialized
technical resources to help our clients to effectively deploy and ensure
success of their IT solutions initiatives. Intercom provides packaged
and tailored Training, Implementation, Support and Consulting services
that help our customers leverage their technology investments to the
fullest while lowering their total cost of ownership (TCO).